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2024. Penerapan Kaizen Untuk Mempertahankan Pelanggan Pada Masa Pandemi Covid-19 di Perusahaan Jasa Freight Forwarding (Studi Kasus Pada PT. Matrix Logistic Indonesia): Application of Kaizen to Retain Customers During the Covid-19 Pandemic in a Freight Forwarding Service Company (Case Study at PT. Matrix Logistic Indonesia). Jurnal Matemar (Manajemen dan Teknologi Maritim). 4, 1 (Aug. 2024). DOI:https://doi.org/10.59225/fv28nt09.